6.50 FAQ-789 After upgrading my Operating System Origin asks me for a license

Upgrade-Windows

Last Update: 11/18/2024

Upgrading your Operating System can delete the Origin license. In most cases, you can simply retrieve your single-user / multi-user Node-Locked license.

If you receive an error during obtaining a license stating that you have reached the maximum number of licenses, please fill out a System Transfer Request form with these instructions:

1. Open a web browser to https://www.originlab.com/reginfo
2. Log in
3. Click on the serial number
4. Click on Deactivate License or Transfer License
5. Click on “request a license transfer” in the Note at the bottom of the page
6. Submit the form

Note: If you purchased a Student Version license through OnTheHub, please contact the OriginLab Licensing Department at reginfo@originlab.com and include the following:

• Original Origin Computer ID
• New Origin Computer ID
• OnTheHub Access Code

Keywords:upgrade, windows, missing license, license