5.96 FAQ-1228 Why my Origin 2025b always crashes on start up? What should I do?

Origin-Crash-on-Startup

Last Update: 11/24/2025

We have received several reports that the recent 3 versions of Origin, 2024b, 2025 and 2025b, may easily crash at startup. The root cause is the recent Microsoft Visual C++ Redistributable. In fact, it is a global issue documented here.

If your Origin always crashes on start-up, please first check if the Microsoft Visual C++ Redistributable package on your PC is the buggy one:

1. Search and open Windows Control Panel. Select Programs > Programs and Features link.




2. In the "Uninstall or change a program" list, locate the entry "Microsoft Visual C++ … - 14.###". If the version number ### is 50.35710 or lower, it is 2017-2026 based and has the problem.

To fix this issue,

• Please download and install the latest supported Microsoft Visual C++ Redistributable for a permanent fix:
  • X86
  • X64
• If you prefer not to update the redistributable, please upgrade your Origin to version 2026 or later. Origin2026 includes its own solution without a Microsoft fix.

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Keywords:Origin2024b, Origin2025, Origin2025b, crash when open, frozen, freeze on open, launch, Window Switcher, navigator