6.92 FAQ-1120 I merged multiple licenses on one server but the total license number is not correct, or Origin cannot connect to the server. What should I do?

Merge-Lic-Server-Not-Work

Last Update: 9/20/2022

If you have multiple license files (different serial numbers) and merged them into one file to manage all on one server, you may encounter following problems::

• The available licenses read from the license server does not match the total number of all these license files.
• Origin clients installed with one of these serial numbers cannot connect to the server. They will see an error message saying:
  Your FLEXlm license file does not match your OriginLab serial number

• When you check the log file on the license server, you will see something like the following
  UNSUPPORTED: "OriginPro" (0254 3D02 14A6 DBCA )
  ClientName (No such feature exists. (-5,346)

Please contact OriginLab for a correct merged license file. Please include all the serial numbers and each corresponding license file in the ticket.

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